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Complaints and Praise

Complaints Procedure

If you would like to make a complaint, please do so in writing addressed to the manager (Tracey Nyilas) as soon as possible after the event. We will acknowledge your complaint in writing within 3 working days and aim to have looked into the matter within 10 working days. When the investigation takes place, you may be invited to meet with the person(s) concerned to attempt to resolve the issue. We will keep you informed as the investigation progresses and once complete, your complaint will be determined and a final response will be sent to you. If you are dissatisfied with the response, you have a right to escalate the matter further. If you wish to approach the Ombudsman, the contact details are as follows:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

0345 0154033

www.ombudsman.org.uk 

PLEASE NOTE: If you are a registered patient, you are able to complain about your own care. You cannot complain about someone else's treatment without their written consent. 

Complaint Packs can be found at the front desk in Reception.


Praise Procedure

If you would like to praise the surgery as a whole or an individual staff member, please do so by one of the following:

In writing 

On the NHS Choices website

By email: wheatfield.surgery@nhs.net

This will then be discussed at our next Clinical Governance meeting in which all staff members attend. We appreciate all praise that we receive from patients as well as other organisations!