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Appointments

If you would like a chaperone during an appointment, please ask the receptionist when booking. For more information, please see the Chaperone Policy.

The surgery operates an appointments system and appointments can be made by telephone, by calling into the practice, on-line via SystmOnline or on the TPP SystmOnline app on your IOS or Android device.

Please note that an appointment is for one person only. If you have a number of issues to discuss, please ask for a longer appointment or you may be asked to rebook as consultations are limited in time.

If your appointment is about a letter received from an outside agency, it is the patients responsibility to contact the surgery to ensure we have received a copy of the letter before your consultation to avoid an unnecessary appointment. 

Patients may make an appointment with any of the doctors but should try to see the same doctor throughout the course of treatment.

Minor Illness Clinic's

Minor Illness Clinics are held Monday to Friday. Nurse Audrey and Nurse Banu are trained to run this very successful service. Appointments can usually be made on the same day or up to five days ahead.

The receptionists are trained to help patients decide if a minor illness nurse can help them. Please help them to help you by giving them as much information as possible when you are asking for an appointment. Everything is treated with complete confidentiality.

Prescriptions are available from the nurse run minor illness sessions.

Conditions the Nurse can treat in this clinic are:

  • Upper Respiratory Conditions - coughs/colds/flu, sore throat, sinusitis, earache, hayfever
  • Musculoskeletal Conditions - minor injuries, back/neck pain, sprains
  • Women’s Health - thrush, vaginal discharge, emergency Contraception - and follow up for oral contraception
  • Urological Conditions -  cystitis and urine infection
  • Dermatological Conditions – eczema, skin rash, sunburn, insect bites and stings
  • Gastrointestinal Conditions - diarrhoea/vomiting,  constipation, haemorrhoids, thread worms

Please note: We have been advised by the Bedfordshire Clinical Commissioning Group (BCCG) that certain medications should no longer be prescribed to patient's as they can be purchased over the counter at a pharmacy. If the nurse/GP advises a medication that can be purchased over the counter, you will be asked to buy this medication rather than receive a prescription.

There are some urgent conditions which are excluded from the Minor Illness Clinic as they will require a doctors opinion:

  • Children under three years of of age
  • Severe chest pain or severe difficulty breathing
  • Convulsions
  • Coughing / vomiting blood
  • Sudden loss of sight
  • Bleeding profusely from any orifice
  • Patients requiring Sick notes

Please note: Your pharmacist may be able to help with the following conditions:

Pre-bookable Appointments

Future booking of appointments is possible up to 4 weeks in advance for early morning or afternoon appointments, you can also book extended hours appointments in advance.

On-the-day Appointments

We operate an "on the day" appointment system but future booking is possible up to 4 weeks in advance for early morning or afternoon appointments. As a result of patient feedback, we now ask patients that require a same day appointment to ring at 08:30 for both morning and afternoon appointments. 

Extended Hours Appointments

Every evening from 6:30pm we offer appointments for patients who cannot attend appointments during the day. These appointments can be booked up to 4 weeks in advance, they can be booked over the telephone, online or by coming into the practice.

Urgent Appointments

Each day we reserve some appointments for urgent problems which cannot wait. If you need an urgent appointment please be prepared to give our receptionists some information to assess the level of urgency. 

Please note: If you are making an appointment for a medical examination such as DVLA medical or an employment medical please tell the receptionist as they will need to give you a longer appointment.

Telephone Consultations

We now offer telephone consultations with the GP's.

Telephone consultations can be booked for discussing medication, requesting sick notes and discussing test results. To book a telephone consultation, please telephone the surgery as normal.

You can also request a telephone consultation with a nurse for clinical advice or vaccination queries i.e. Travel vaccinations.

Please note, telephone consultations are of 5 minutes duration, if you feel you may need longer please ask the receptionist for a double appointment.

Text Messaging

The surgery offers a free text message appointment reminder service. If you would like to sign up for this free service, please complete this Consent Form.

This service will send you a confirmation of appointment via text message and then it will remind you 12 hours before your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you do not cancel your appointment, it will be marked as 'Did not attend'.

DNA - Appointments which weren't attended 

After a 'DNA', you will receive a letter from the surgery informing you that you have missed this appointment, after receiving 3 letters, you will be removed from the practice list. Please see the DNA Policy for more information.