Appointment System News
We are changing the way we manage your appointments meaning there will be MORE pre-bookable appointments and same day appointments will be reserved for medical emergencies.
We welcome your views and comments on this project and if you would like to be involved and have some input please contact Kelly Houghton at the surgery.
We are taking patient satisfaction very seriously and looking at ways we can improve the services we offer you, we understand access is a problem so please help us, help you.
Dr Shah's blog
How I prepared to trek Mount Kilimanjaro
Changes to Phlebotomy
We shall be reducing the number of phlebotomy appointments we offer. We will also be restricting patients who can book their blood tests at the practice. Patients who are elderly (65+), or patients who have a disability or long term condition can have their bloods at the practice. All other patients should be redirected to the Hospital. This is at the clinician's discretion however, and if a clinician feels that the patient should have their blood test here even if they are not in one of the categories listed above, they can be booked
Urine Specimen Pots
As of the 1st June 2017, we are no longer providing urine sample pots. If you need to provide a specimen and are seeing a clinician you will be provided with a disposable specimen pot. However, if you require a specimen pot for anything else, you will need to purchase a specimen pot from your local pharmacy or provide the specimen in a sterile container.
The Luton and Dunstable Hospital have recently changed their guidance regarding urine sample pots. They will only accept boric acid (red top) for specimens being sent to the hospital lab for processing however, if a sample is provided in the white top sample bottles, it will be rejected by the lab. However, if the clinician urine dip's the sample, this can only be done in a white topped bottle which isn't provided by the hospital anymore. We cannot urine dip a sample in a boric acid (red top) sample bottle as it will provide us with a false reading.
If you are a diabetic patient, you will still be provided with the monovette urine sample kits for your annual review.
CQC Inspection - Rating Given
The Care Quality Commission inspected our surgery on the 16th February 2016. Overall we were given a 'Good' rating and achieved an 'Outstanding' rating for caring for vulnerable patients. The full report can be viewed by clicking here.
Colour Dash for Keech Hospice
From left to right - Healthcare Assistant - Helen Joynson
Reception Manager - Kyle de Ronde
Kim Carberry - Pharmacy Technician
Tracey Nyilas - Practice Manager
Claire Hamill - Assistant Practice Manager
Claire Smith - Medical Secretary
Prestigious award for our Practice Manager
Our Practice Manager Tracey Nyilas has been awarded the Royal College of General Practitioners Practice Manager of the Year 2015.
Extended Hours Appointments
We offer appointments from 18:30pm for patient's who struggle to attend appointments during a working day.
When booking your appointment, please state you would like an extended hours appointment.