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Behaviour of Patients

We would like to state that the practice runs a Zero Tolerance Policy towards bad language and threatening behavior.

Bad language and threatening behaviour will not be tolerated. This behaviour will result in removal from the practice list with immediate effect and you will need to register with another GP surgery.

Violent and Aggressive Patients

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Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to what information the practice intends to routinely make available.

For further information, please read the our Freedom of Information Policy

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Statement of Purpose 

Click here to view our statement of purpose.

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Viewing Medical Records Online 

It is now possible for you to view your Medical Records online.

The system is a website that enables you to view your medical record over the internet from a PC. It allows you to easily and quickly view the electronic medical information held about you by your GP Practice

Please read the 'Viewing your Medical Records Online' leaflet explaining what the system is, please read this carefully. Before you can begin using the records viewer we require you to register and consent to use the system in the GP practice, you can ask the receptionist for a form and a leaflet or download the form and leaflet below.

Click here for the leaflet
Click here for the consent form

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Non-NHS Services 

Please note: The following requests can take up to 31 working days to be complete. There is a charge for these services which you can see below. This charge will need to be paid in fullby cash or card before your request can be processed.

Fee's and Charges for Patient Information Sheet

Private Patients
If you need to see a clinician privately, charges are as follows:
GP - £60
Nurse - £20
Private Prescription - £15 (Please not a charge of £8.40 will also be charged at the pharmacy)

Travel Vaccinations
If you require travel vaccinations before departing on holiday, you will need to complete a travel vaccination form which you can request from reception or under the clinic and services tab. This form will need to be completed 6 weeks before the date of travel. Certain vaccinations carry a charge. Please see Fees and Charges before booking an appointment.

Medicals
Our GP's are happy to complete a medical examinations for patients who require one for accident/sickness/insurance and pre-employment. We also complete  driver/licencing and taxi medical examinations. 

Insurance

Any insurance documents i.e. holiday cancellation forms, reports, medical examinations or copies of medical notes can also be completed by us.

Letters of Fitness

If you require a letter of fitness to fly or exercise etc, you can request this by putting what you require in writing.

Access to Medical Records

You are entitled by law to have access to your medical records. 

If you would like to see your medical records or you would like a copy of your medical records, you will need to put this request in writing stating what information you need i.e. between specific dates or about a particular condition.

Please note: If you are registered for SystmOnline, you can request to view your medical records online. This may take the surgery 72 hours before approving your request.

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Data Protection

Our computer system is used for some of your medical records. We treat the information on the computer with the same confidentiality we would with written records. The practice is registered under the Data Protection Act.

The practice uses computers in many aspects of its day to day activities. The computer is also used during consultations as it enables us to keep your records up to date, as well as help maintain an efficient register of all patients. Patient's records are held on computer according to guidelines of the Data Protection Act.

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Confidentiality

Any information given to anyone at the surgery is confidential. It will not be shared with anybody without your consent unless there is a medical need. We treat any breach of confidentiality with great seriousness. Because of this we can only give information to patients and not to any third party.